Improve the quality of your IT help desk

We understand how frustrating it can be to wait for hours to get your IT issue resolved. We know just how valuable fast IT support is. This is why our knowledgeable and friendly team act as your on-demand IT team, ready to work with you immediately to solve your problem as quickly as possible. Providing you with local support to minimise your business down time.

Get back to work fast, with hassle-free support

Our goal is less disruption. Which is why we offer personalised service with our local teams based in Canberra, Sydney, Melbourne and Brisbane which consist of 1st, 2nd and 3rd level technicians. You will always speak to an experienced technician quickly.

We want to put you in a winning position with reliable, efficient support, tailored to give your business an advantage. Our helpdesk technicians have a customer-centric methodology, meaning we don’t just have technical expertise around the hardware and software you rely on, but we understand how and why you’re using them. We ensure that you have access to superior support at your fingertips.

What is the F1 Advantage?

The key benefit of engaging with our IT help desk technicians lies in the fact that they truly understand the issues our clients face on a day-to-day basis. Our team is frequently onsite to ensure we have a first-hand understanding of your needs.
When you sign up for any of our IT Managed Services you get support included. To use the F1 Advantage is:

  • Fast, reliable support
  • Reduced expenditure on IT services
  • Access to a team of technicians who have technical knowledge that is constantly updated and second-to-none
  • Fewer disruptions, and recurring IT problems
  • Confidence in know that you have proactive support, with our technicians troubleshooting and taking care of issues before they become bigger problems
  • Simple processes and plain English explanations
  • No lock-in contracts or set-up fees

Satisfaction guaranteed:
No lock-in contracts

Helpdesk satisfaction is guaranteed by the fact that there are no lock-in contracts. Our agreements roll over month to month, meaning our own performance is not just an enabler of your success, it is also vital to our own success.

Don’t just take our word for it


NAATI’s testing system is robust, innovative and unique provides quality assurance and confidence to individuals who rely on translator and interpreter services to participate effectively in society. Since its introduction in January 2018, over 15,000 credentials have been awarded to over 10,500 practitioners under the certification system. We are proud of the work done to date.

St. Vincent de Paul

When F1 Solutions started this relationship with St Vincent de Paul Society (SVDP) Canberra/Goulburn, their senior management had the view that IT was a necessary expense rather than a strategic investment. Gradually, as they began to reap the benefits of a sound IT operating environment, their thinking shifted. Today SVDP view IT as an asset, and F1 Solutions and SVDP work in partnership to continually enhance the operational effectiveness of
the organisation.

Karinya House

The F1 Team demonstrates, and has actively worked to develop a great understanding of, our business. All of the F1 Help Desk Team demonstrate patience with our staff, who are not IT specialists, but specialists in their own fields. We thank all at F1 Solutions for their services to Karinya House, and their support through partnership with us for women in our community.

Ready to get your advantage?

For any or all of your IT needs, or even just to talk about what technology can do to make your business more secure, efficient and adaptable, contact us for a chat.