As we work through the effects of COVID-19, F1 Solutions would like to assure you that our current professional and hosting services are and will continue to operate. As we are assisting many of our clients with rapidly establishing remote working arrangements, we are experiencing higher than usual call volumes on our support phone lines. We would like to thank you for your patience and understanding during this challenging and critical time.
Managed IT services is the solution Whatever your IT problem image

Whatever your IT problem Managed IT services is the solution

Named after the F1 help key, F1 Solutions started out as a help desk service supporting key parts of the Canberra region. Over our 24+ years of operation with our passion for technological improvement we've expanded our services and our footprint in pursuit of our vision to bring 'good technology to life'.

To us, Advantage is the embodiment of vision, reliability, precision, innovation, and passion. With these attributes anything is possible and we truly believe that, which is why we created the F1 Advantage program. The F1 Advantage program brings our vision to life by making managed IT services simple, smart and safe for our clients. Our goal is to enable SMEs or anyone with a vision to have the tools required to take that vision and make it reality, because over the years that is exactly what we did. The F1 Advantage program is designed to put you in a winning position by making you more innovative, resilient, secure, productive and efficient with a suite of cutting-edge products, services and support enhanced to future proof your business.

Welcome to the F1 Advantage program!

No lock-in contracts

Unlimited support

Aussie support

No set-up fee

No plan change fee

Proactive IT support to Increase business efficiency & resiliancy

When it comes to Managed IT Support, we pride ourselves on proactive, preventative management. We monitor and manage your ICT systems, servers, network and devices around the clock to pick up on emerging problems before they become significant ones that impact your business.

This means less downtime, fewer disruptions and tighter IT security. Our goal is to provide better IT management so you will require less IT support and as a result have less disruptions.

We understand the importance of ICT to your operation, which is why it is our mission to ensure your IT effectively supports your organisation. 

F1 Advantage Plan Highlights

  • Office 365 Business Premium licensing, enabling your organisation to leverage the power and flexibility of Microsoft's cloud productivity platform
  • Desktops versions of the Office suite, including Word, Excel and Outlook
  • Cloud-based collaboration tools including Microsoft Teams, Planner, SharePoint, OneDrive, Planner and more
  • Industry-leading endpoint protection with AI-powered detection, unrivaled ransomware protection and automated root cause analysis, all managed from the cloud
  • Antispam protection offering zero-day protection against new threats, and time-of-click protection for unknowing end users
  • Cloud backup of Office 365 resources, including Exchange, SharePoint and OneDrive
  • Fully managed endpoint devices, with centralised device monitoring and reporting, automated patching, and fast access to support services
  • Helpdesk support for end users, from 7:00 am to 7:00 pm

To maximise your business potential Choose an F1 Advantage plan image

Choose an F1 Advantage plan To maximise your business potential

Providing unlimited support and a simple to understand per user monthly charge, the plans give you budget certainty, removing the surprise associated with ad-hoc monthly invoices as well as assurance that you have the right IT equipment, support and time back to focus on growing your business. The plans include all-in-one user licensing for essential software that covers business productivity (Office 365), remote monitoring and management, cloud backup, anti-spam and anti-virus with upgrades to the latest software versions included as standard. We offer unlimited Aussie support and ensure you enjoy no set up fee, no plan change fee and no lock-in contracts.



$65 p/user

$120 p/user

$155 p/user

Office 365 Office 365 F1/EO Office 365 Business Premium Microsoft 365 Business
Fully managed endpoint devices (desktops, laptops, tablets and mobiles)
Cloud Backup
Antispam protection
Helpdesk support 
Azure AD Conditional Access Policies Included in charity Included in charity
Industry-leading antivirus  
Desktop Office suite (Word, Excel, and Outlook)  
Enhanced endpoint protection    
Endpoint device encryption    
Windows AutoPilot    
Windows 10 Business licensing     
Unlimited cloud email archive     


Ask us about our 'charity pricing discounts' available on our plans for charities and not-for- profit business. For all our plans, the Office 365 licensing is Office 365 E1 or E3.


Learn more about our services

Microsoft Office 365

Network & End-user Security

Server Management

Cloud Backup

Helpdesk Support

Worry free IT Enterprise level image

Enterprise level Worry free IT

F1 Enterprise Advantage is a complete managed service plan which is part of the F1 Advantage infrastructure services suite, designed for organisations that have on-premise server and network infrastructure that need to be proactively maintained and monitored. This service monitors essential infrastructure 24/7 to prevent problems and manage all aspects of your servers and networks to detect and fix emerging issues before they become significant and impact your operation. It eliminates or reduces downtime and ensures you are always available to service and help your clients. This is achieved by performing the activities outlined below proactively and responsively:

 Server monitoring and management

  Network monitoring and support

 Backup and disaster recovery

 Antivirus protection

 Internet and email


"Our organisation loves working with F1 Solutions, we find the team knowledgeable and professional. As a not-for-profit we also require a level of flexibility which F1 offer, as they regularly adapt to our changing and varying needs."

Rhonda Wadey
Saint Vincent de Paul
F1 Advantage Brochure

F1 Advantage Brochure