What IT support for small businesses really means
Most small businesses don’t have the luxury of an internal IT team, so problems land on whoever is closest to the keyboard. F1 Solutions provides managed IT services built for small teams, taking that workload off your plate. Y
our systems stay dependable, your costs become easier to manage, and your team spends less time troubleshooting and more time on the work that grows the business. With 30 years of IT support experience helping small businesses all across Australia, our advice is grounded in projects that work.
How F1 Solutions keeps your IT running
Proactive monitoring
Our IT support for small businesses catches issues before they disrupt trading, even before you spot that something’s wrong.
Local expertise, fast response
Our 24/7 IT support team is Canberra-based with a national reach, so help is never far away.
Consistent maintenance
We take care of regular patching and updates to keep your environment current and protected, so you never have to think about it.
Predictable costs
Flat, per user pricing means no surprise bills, so IT becomes a fixed cost you can plan around rather than a variable one.
More time back
When IT stops being a distraction, your team gets back the hours it was losing to troubleshooting.
Expert guidance
We give you straightforward, vendor neutral advice to help small businesses make the right technology decisions to grow.
Spending more time fixing IT than running your business?
Let us take care of the IT so you can focus on the important stuff.
Getting started is simple
No fuss, no long sales process. Just IT support for small businesses that promises a clear path from first call.
Free IT health check
Our team assesses your current systems, security, and pain points, then gives you a clear, honest picture of where you stand.
Tailored plan
We recommend the right plan and add-ons for your size and budget. No pressure, no contracts you don’t need.
Smooth onboarding
We set up monitoring, security, and backups with minimal disruption, bringing your devices into one managed environment.
Ongoing support
Responsive helpdesk, proactive maintenance, and regular reviews keep your IT a step ahead as your business grow
Our results
30+
Years supporting Australian businesses
71%
Of employees would consider leaving without the right tools
15 min
Typical response time
100%
Australian-based support team
Our IT support plans for small businesses
Every small business starts somewhere different, so Advantage Essentials is the natural starting point, with room to grow into Premium or Ultimate as your needs change.
Advantage Essentials
The perfect starting point for small businesses across Australia. Includes secure Microsoft 365 tools, proactive monitoring, and responsive IT helpdesk support for day to day issues.
Advantage Premium
Built for growing businesses that need more protection. Adds automated patching, endpoint security, and cloud backup on top of Essentials.
Advantage Ultimate
Enterprise grade IT support for small businesses that want the full package, including full cybersecurity oversight, advanced threat detection, and unlimited support.
Looking for more?
Add on extra services to make the most out of your IT support.
Cyber Security
Protect your infrastructure from evolving threats with proactive security across your environment.
IT Support and Managed IT Services
Proactive managed services designed for operational reliability, reducing the burden on your internal team.
IT Help Desk
Australian-based support that resolves issues quickly and keeps your staff productive.
24/7 IT Support
Around-the-clock coverage for critical systems and always-on environments.
IT support for small businesses with growing needs
We help small businesses transform ideas into practical digital solutions, laying out the foundations for future growth.
Replacing manual processes
IT support that reduces repetitive tasks and brings everyday operations into one streamlined system.
Improving customer experiences
Digital platforms that make it easier to manage customers, enquiries, bookings, and ongoing relationships.
Scaling operations
Fully-flexible solutions made to support growth without all the extra unnecessary complexity.
Managing complex workflows
Purpose-built support that connects processes, improves visibility, and helps teams work in the most efficient way.
Integration into existing systems
Software solutions that bring your current tools together for a more connected way of working.
Future-ready systems
Scalable platforms built around your goals, helping your technology evolve as your business does.
Accredited technology partners
F1 Solutions builds on certified, enterprise-grade platforms trusted across Australian business.
It has been fantastic working with F1 Solutions. Their key people took time to gain good understanding of the business and the challenges we face, and recommended ideas and solutions to take us forward.
Mark Paining CEO, NAATISoftware that delivers measurable results
A snapshot of delivery. Client to confirm which case studies can be featured and supply approved metrics.
Onecall Steel & Form
National Accreditation Authority for Translators and Interpreters
NAATI’s testing system is robust, innovative and unique provides quality assurance and confidence to individuals who rely on translator and interpreter services to participate effectively in society. Since its introduction in January 2018, over 15,000 credentials have been awarded to over 10,500 practitioners under the certification system. We are proud of the work done to date.
Saint Vincent De Paul
When F1 Solutions started this relationship with St Vincent de Paul Society (SVDP) Canberra/Goulburn, their senior management had the view that IT was an expense rather than a strategic investment. Today SVDP view IT as an asset, and F1 Solutions worked with SVDP in partnership to continually enhance the operational effectiveness of the organisation.
Small businesses stay secure, productive, and ready to grow
IT issues never happen at a convenient time. Without dedicated support, small businesses often find problems only after they’ve already caused disruption, lost productivity, or unnecessary costs.
F1 Solutions helps small businesses move away from reactive fixes and towards proactive IT support, giving your team the confidence to focus on what matters most.
Talk to the F1 Solutions team today to find out how our small business IT support services can keep your business running the way it's meant to.
Frequently asked questions
F1 Solutions uses flat, per user pricing across every Advantage plan, so your monthly IT cost stays predictable no matter how busy things get. Your exact rate depends on the plan you choose and the number of users you need covered, and your account manager will confirm this during onboarding.
We prioritise issues by how urgent they are, with anything affecting your ability to trade treated first. Proactive monitoring also means many problems are caught and resolved before they interrupt your day at all.
Yes. Every Advantage plan includes cloud security and backup as standard, and higher tiers add endpoint security and advanced threat detection. We also help with email filtering, since most attacks on small businesses start with a phishing email rather than a technical exploit.
We work with small businesses across professional services, healthcare, not for profit, trades and construction, education, and government, each with its own compliance and security requirements. If your industry has specific obligations, we build your IT support around them from the start.
It starts with a free IT health check, where we assess your current systems, security, and pain points and give you a clear, honest picture of where you stand. From there we recommend a plan suited to your size and budget, with no pressure and no contracts you do not need.
Yes. Whether your business runs entirely in the cloud, keeps servers on site, or uses a mix of both, we bring everything into one managed environment so nothing falls through the cracks.
It covers responsive helpdesk support, proactive monitoring and maintenance, cybersecurity and email protection, cloud backup, and strategic advice as your business grows. Add on services such as device disposal, on call support, and managed phones are available if you need them.