What 24/7 IT support means at F1 Solutions
IT issues can happen at any time and more often than not, it’s at the worst possible time. 24/7 IT support at F1 Solutions means your business is covered at any hour, not just when your office is open.
It’s designed for the teams that count on their critical systems to keep running overnight, on weekends and through public holidays. Our team is ready and waiting with expert support, whether it’s a quick fix or a much bigger problem that needs a specialist team. From smaller start-ups to established multi-location companies, get the help you need to keep your business moving.
How we keep systems running around the clock
Always-on support is always at its best when it’s organised. Systems are monitored continuously, alerts are raised as soon as something looks off and incidents are handled as fast as possible. Plus, almost everything can be handled remotely so there’s little to no disruption.
When an issue needs deeper attention, it’s escalated to the right people with clear steps and clear ownership. The goal stays the same at 2pm or 2am; keep things stable. Keep the business heading in the right direction.
Why businesses rely on F1 Solutions
When your systems need to stay on, waiting until morning isn’t really an option. You need support that shows up calmly, does the job properly and keeps things moving. F1 Solutions has been doing this since 1996, supporting government teams, charities and businesses as technology has become more critical and more complex.
The approach stays simple. Be reliable. Be transparent. Keep people supported. With our 24/7 IT support, Australian organisations get steady help outside standard hours, so issues are handled early and you can get back to business fast.
Our promise
Predictable costs
Consistent pricing without surprise after-hours charges.
Proactive monitoring
Early detection of issues before they impact staff or customers.
Secure cloud backup
Always-on protection for systems and data, with recovery kept in mind.
Local support
Access to Australian-based IT professionals who are ready to help.
Scalable coverage
Support that grows as your business changes, expands, or adds new systems.
Expert guidance
Ongoing advice that strengthens reliability and improves security over time.
24/7 IT support that works the way you do
Not every business needs the same level of 24/7 IT support. Some only need after-hours support for a few critical systems. Others need a broader support package that covers everything.
Our coverage can be always shaped around what matters most to your operations, the hours you run and the complexity of your environment. The work we do stays structured and consistent, with round-the-clock availability that’s made to keep your business moving.
Looking for more?
Looking for comprehensive IT that supports every part of your business?
Secure device disposal
Compliant handling of retired equipment, with data removed properly.
On-call escalation support
Extra coverage for critical incidents that need senior attention fast.
Managed mobile devices
Support for business phones and tablets, so teams stay productive anywhere.
Application controls
Managing and restricting applications to reduce risk and prevent problems before they start.
Partnered with leading organisations
After being introduced to F1 Solutions in 2005 Technology has changed dramatically for Karinya House. F1 Solutions knows what we do, respects what we do and understand what we do.
Jo Saccasan Finance and Business Manager, Karinya HouseReady for always-on IT support
If your systems need to stay available, your support should too. 24/7 IT support reduces operational risk, keeps teams productive and prevents small issues turning into bigger disruptions.
Partner with F1 Solutions and get a simple plan, alongside a local team that always keeps your IT simple and straightforward to manage. Talk to our team about coverage that stays steady, day and night.
We also offer IT support and managed IT services, IT help desk support, network and server management, and cyber security services, giving you one dependable partner across everyday support and 24/7 coverage.
Don't just take our word for it
Pacific Fusion Centre
Learn how F1 Solutions assisted PFC (Pacific Fusion Centre) in minimising the use of on-site hardware, provide security for commercially sensitive data, protect the digital environment from threats and attacks and facilitate remote support.
National Aboriginal Community Controlled Health Organisation
Improving the quality of life for Aboriginal and Torres Strait Islander communities
Karinya House
Karinya House, a not-for-profit organisation provides supported accommodation and outreach services to pregnant and parenting women in crisis, and their children. Learn about how F1 Solutions worked with Karinya House to help the organisation define its needs and provided a roadmap for the IT upgrade.
Saint Vincent De Paul
When F1 Solutions started this relationship with St Vincent de Paul Society (SVDP) Canberra/Goulburn, their senior management had the view that IT was an expense rather than a strategic investment. Today SVDP view IT as an asset, and F1 Solutions worked with SVDP in partnership to continually enhance the operational effectiveness of the organisation.